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FAQ

Delivery

How do I track my order?

Orders can be tracked through your account. Log into your account by clicking the ‘My account’ link at the top of the page and entering your email & password. Click ‘Your Orders’ to see a list of open orders and their current status.

How long will delivery take?

Order confirmation happens for online payments, once payment authorization and verification is obtained. For Cash on Delivery, order is confirmed once our customer service representative verifies your order and shipping address. For other Offline payments, order confirmation happens once the payment is cleared.

We will inform you once the order is confirmed and when the items are shipped with an update on the approximate delivery time.

For Metro Cities

For all in stock items the delivery is within 3 to 8 business days of the order being confirmed.

We will inform you once the order is confirmed and when the items are shipped with an update on the approximate delivery time.

For Non-Metros:

All products will reach you within a time span of 3 to 12 days. For certain remote geographies the time for deliveries may exceed 12 days.

International delivery is not available currently.

How will I know my goods have been dispatched?

You will receive an email notification as soon as your order has been dispatched from our Customer Support Team.

Can I provide you with specific delivery instructions for delivery?

Unfortunately, we don’t offer this now, but we are working on it!

What if I'm not in when you deliver?

If you are not in to receive your parcel our courier will leave you a notification of attempted delivery. Our courier will attempt delivery 2 times before returning to sender. Occasionally they will leave the parcel with your neighbor.

What if I no longer want the order?

You can courier your unwanted item back to us using the Returns Label supplied with your delivery note. Please ensure you enclose your delivery note in the parcel as well. To enable us to process your refund as quickly as possible, please complete the form on the back of your delivery note indicating your reason for return.

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